Responsible Gaming Tools at Rollino

Rollino is open only to players who are 19 years of age or older, matching the minimum gambling age set across the Canadian provinces we serve. We verify age and identity before any withdrawal is processed. If you are gambling on behalf of, or with funds belonging to, someone under 19, that account will be closed.

Tools you can set from your account

Every Rollino account includes controls that sit inside your account settings, not buried in a support ticket queue. You can turn any of these on in a few minutes, and adjust most of them without waiting on an email reply.

• Deposit limits: set a daily, weekly or monthly cap in CAD so you never load more into your balance than you planned to.
• Loss limits: cap the amount you can lose over a set period, independent of how much you deposit.
• Wager limits: restrict the total stake you can place across a session or a day.
• Session reminders: pop-up notices that tell you how long you have been playing, so a quick session doesn't turn into a long one without you noticing.
• Time-outs: a cooling-off period of 24 hours up to 30 days, during which you can log in to view your balance but cannot deposit or place bets.
• Self-exclusion: a longer block, from 6 months up to permanent closure, that locks the account entirely and removes it from marketing emails and bonus offers.

To activate any of these, go to your account dashboard after logging in, or contact our support team by live chat or email and we will apply the limit on your behalf. Limit reductions and time-outs take effect immediately once confirmed. Increasing a limit or ending self-exclusion early follows a short cooling-off review, which is a standard safeguard rather than a delay tactic.

Recognising when play is no longer fun

Not every warning sign is dramatic. It can look like chasing a loss with a bigger stake, borrowing money to keep playing, losing track of how long you have been at the tables, or feeling irritable when you try to stop. If any of that sounds familiar, it is worth pausing and using one of the tools above before it becomes a bigger problem.

Budgeting before you deposit

A simple habit that helps many players is deciding a CAD amount for the week or month before opening the app, treating it the same way you'd budget for a night out. Once that amount is gone, stop for the period rather than topping up through Interac e-Transfer or another payment method. Setting a deposit limit that matches this budget, described above, makes that decision automatic instead of something you have to remember mid-session.

Third-party tools worth knowing about

Beyond what Rollino offers directly, free software such as Gamban and BetBlocker can block access to gambling sites and apps across your devices, which is useful during a time-out or self-exclusion period. These tools are run independently of Rollino and work at the device level, so they apply even if you try a different site.

Related pages: check the Bonus page for current T&Cs on promotions, Payments for deposit and withdrawal limits by method, and the VIP page for how loyalty rewards work alongside these safety tools. When you're ready to set up your own limits, register and configure them from account settings on day one.

Self-exclusion and time away

If you need a longer pause than a deposit limit allows, contact our support team to arrange self-exclusion. This can run from a few weeks to permanently, and once confirmed we will not send promotional emails or allow the account to reopen early, regardless of requests made in the meantime.

• Cooling-off periods from 24 hours to 30 days
• Self-exclusion blocks of 6 months, 1 year, or permanent
• Account closure with no marketing contact afterward

Registration is restricted to players aged 19 and over, verified during account setup. If someone in your household shows signs of harm, ConnexOntario also supports family members looking for guidance.