How Rollino Protects Your Data
A plain-language look at what we collect, why we collect it, and the rights you have as a Rollino player in Canada.
Rollino Privacy Policy
Last updated: August 27, 2026
This page explains, in everyday language, what happens to your personal information when you play at Rollino. It sits alongside our terms and our responsible gaming page, and it goes deeper than either on the specific question of data.
When you open a Rollino account we collect the information needed to run it properly: your name, date of birth, email address, mailing address and a phone number. We also collect payment details tied to the method you choose, whether that's an Interac e-Transfer reference, a card number, or a wallet address for Bitcoin, Ethereum or Tether. None of this is optional. Canadian anti-money-laundering rules require operators like Rollino to verify who is depositing and withdrawing, and we cannot skip that step for anyone.
What We Collect and Why
- Identity data: full name, date of birth, address, government ID copies used to confirm you are 19 or older.
- Account activity: games played, session length, deposits, withdrawals, bonus usage and support tickets.
- Technical data: IP address, device type, browser, and approximate location, used mainly for fraud prevention and to apply Canadian access rules correctly.
- Payment data: masked card numbers, Interac e-Transfer confirmation details, or crypto wallet addresses, held only as long as needed to process and reconcile transactions.
- Communication records: live chat transcripts and emails, kept so support agents have context if you contact us again.
We do not collect more than we need to run your account, meet legal obligations and keep the platform secure. We do not sell player data to advertisers, and we do not share it with unrelated third parties for marketing purposes.
Where Your Data Is Stored
Player records are held on secured servers with encryption in transit and at rest. Access is limited to staff who need it to verify accounts, process payments or resolve support queries. Because Rollino serves players across Canada rather than a single province, storage infrastructure may sit outside Canada; wherever your data is processed, the same security standards apply. The specific hosting arrangements and the registered company responsible for that infrastructure are published in the site footer, so please confirm those details there rather than assuming.
How Long We Keep It
Financial and identity records tied to your account are kept for the period required by anti-money-laundering and financial record-keeping obligations, even after you close an account. Gameplay and support logs are kept only long enough to be useful for dispute resolution and fraud checks, then removed on a rolling basis.
Your Rights as a Player
You can ask us at any time what personal data we hold about you, request a correction if something is wrong, or ask us to close your account and delete data that we are not legally required to retain. Canadian privacy law, including the federal Personal Information Protection and Electronic Documents Act framework that guides commercial data handling across the country, gives you the right to access and challenge the accuracy of information held about you. Requests can be sent through live chat or email, and our support team, available 24/7 in English, will confirm what can be actioned and what must be kept for compliance reasons.
Cookies and Tracking
Rollino uses cookies to keep you logged in, remember your CAD balance display preferences, and understand which games and pages get used. You can control cookies through your browser settings, though disabling essential ones may prevent the site from functioning correctly, particularly the login and cashier sections.
Third Parties Involved in Your Data
Some data is necessarily shared with parties involved in running your account: payment processors that handle Interac e-Transfer, Visa and Mastercard transactions, cryptocurrency payment gateways for Bitcoin, Ethereum, Tether and MuchBetter, and game studios such as Pragmatic Play, Evolution Gaming and NetEnt whose systems record round-level game data to keep results verifiable. Each of these handles data only for the specific function they perform and not for unrelated purposes.
| Data Type | Typical Retention |
|---|---|
| Identity verification records | Retained per financial record-keeping obligations, including after account closure |
| Transaction and payment history | Retained per financial record-keeping obligations |
| Gameplay logs | Rolling retention, tied to fraud and dispute windows |
| Support chat and email records | Retained while useful for ongoing support, then archived or removed |
Age and Access
Rollino accounts are restricted to players aged 19 and older. Identity checks tied to age verification are part of the same data collection process described above, and we take steps to prevent underage access at registration and again before larger withdrawals.
For related information, see our Terms & Conditions, our Responsible Gaming resources, and the Payments page for details on how transaction data is handled by method. Ready to play? Create your account once you've reviewed how your data is handled.